
This is the team you will work with most closely. Your Service Coordinator will help you access services, coordinate care, and support you in meeting your goals while ensuring your needs and preferences are at the center of everything we do.

This team works alongside our Service Coordinators to provide additional support, helping ensure timely coordination, clear communication, and consistent access to services and resources. They play an important role in supporting participants and their families and helping services run smoothly.

This team supports new applicants, individuals transferring from another Service Coordination agency, and transition cases. They guide participants through enrollment, coordinate smooth transfers, and support safe transitions from nursing homes back into the community.

This team provides oversight, guidance, and support across all areas of service. They work closely with staff to ensure quality, consistency, and a strong team-based approach, helping to ensure participants receive the highest level of support.

Kilah is a Service Coordinator who supports participants and their families by coordinating services, ensuring access to resources, and helping them achieve their goals. She serves participants throughout NYC and the Lower Hudson Valley.

Neyling is a bilingual Spanish and English-speaking Service Coordinator who supports participants and their families by coordinating services, ensuring clear communication, and helping them access needed resources. She serves participants throughout the NYC area.

Osvaldo is a bilingual Spanish and English-speaking Service Coordinator who supports participants and their families by coordinating services, ensuring clear communication, and helping them access needed resources. He serves participants throughout the Lower Hudson Valley.

Rosemary is a bilingual Portuguese and English-speaking Service Coordinator with extensive experience supporting participants and their families. She coordinates services, ensures clear communication, and helps individuals access the resources they need.

Lily is a Service Coordinator who specializes in transportation and supplies support. She assists participants with coordinating services, ensuring access to essential items, and resolving transportation needs. She serves participants throughout NYC and the Lower Hudson Valley.

Ana is a bilingual Spanish and English-speaking team member who is committed to supporting participants and their families, ensuring clear communication and access to the services they need. She serves participants throughout NYC.

Anastasiia is a bilingual English and Russian-speaking team member with strong knowledge of services throughout NYC and experience supporting the Russian-speaking community. She serves participants across NYC, ensuring clear communication and access to needed services.

Leila is a bilingual Spanish and English-speaking Service Coordinator who supports participants and their families by ensuring clear communication and access to needed services. She serves participants throughout the Lower Hudson Valley.

Tatiana is a bilingual English and Russian-speaking Service Coordinator who supports participants and their families by coordinating services, ensuring clear communication, and helping them access needed resources. She serves participants throughout NYC.

Ilnar is a bilingual English and Russian-speaking Service Coordinator who supports participants and the team by assisting with service coordination, ensuring clear communication, and helping connect individuals to needed services. He serves participants throughout NYC.

Malik will be joining us as a Service Coordinator serving participants throughout the New York City region. He brings valuable experience in case management, participant advocacy, service planning, resource coordination, home visits, and connecting individuals with essential community supports and benefits, including Medicaid, housing as
Malik will be joining us as a Service Coordinator serving participants throughout the New York City region. He brings valuable experience in case management, participant advocacy, service planning, resource coordination, home visits, and connecting individuals with essential community supports and benefits, including Medicaid, housing assistance, and other services. In his previous role, he worked directly with participants to assess their needs, develop service plans, coordinate resources, and advocate to ensure they received the supports they needed.

Christopher is an Assistant Service Coordinator who supports participants and the team by assisting with service coordination and helping connect individuals to needed services. He serves participants throughout the Lower Hudson Valley.

Maksim brings a diverse background in investigations, documentation, and working directly with individuals. He previously served as a Traffic Enforcement Inspector, where he conducted investigations, prepared detailed case documentation, communicated with individuals and government agencies, and ensured compliance with legal requirements
Maksim brings a diverse background in investigations, documentation, and working directly with individuals. He previously served as a Traffic Enforcement Inspector, where he conducted investigations, prepared detailed case documentation, communicated with individuals and government agencies, and ensured compliance with legal requirements. He is also bilingual in Russian and English, which will be a valuable asset in supporting our participants and families.

Nayleah is a bilingual Spanish and English-speaking Assistant Service Coordinator who supports participants and the team by assisting with service coordination, ensuring clear communication, and helping connect individuals to needed services. She serves participants throughout the NYC area.

Melissa Marti Melissa is a bilingual English and Spanish-speaking Assistant Service Coordinator who supports participants by coordinating services and connecting them with available resources. She is committed to providing compassionate, reliable support and clear communication. She serves participants throughout NYC and the Lower Hudson Valley.

Heidi specializes in transition cases, helping individuals move from nursing homes back into the community. She guides applicants through the enrollment process and supports safe, successful transitions into community-based living.

Eleana supports the enrollment team by helping applicants navigate the enrollment process, complete required paperwork, and access the services they need. She brings a strong background in operations and human services, including experience supporting individuals facing housing instability and other complex needs.

Lisa specializes in working with elderly individuals and their families, guiding them through the enrollment process and ensuring a smooth start to services.

Lynn specializes in supporting individuals with Traumatic Brain Injury (TBI). She brings specialized knowledge and experience, guiding applicants through the enrollment process and helping ensure a smooth start to services.

Jodie specializes in working with individuals in nursing homes, helping guide them through the enrollment process and supporting their transition back into the community.

Amanda is an expert in NHTD and TBI waiver services and leads the enrollment team with a strong focus on quality, efficiency, and participant experience. She oversees the enrollment process, supports complex cases, and helps ensure individuals are guided smoothly from referral through approval.

Erika is a bilingual Spanish and English-speaking leader with expertise in both NHTD and TBI services. As Director of Service Coordination, she oversees the SC team, ensuring services are coordinated effectively, staff are supported, and participants receive consistent, high-quality, person-centered care.

Jenn is an expert in NHTD and TBI waiver services with extensive experience in service coordination, program development, and staff training. As Founder and Executive Director, she leads the agency with a strong focus on quality, compliance, and a team-based approach to care. Jenn is a highly skilled trainer and recognized leader in the f
Jenn is an expert in NHTD and TBI waiver services with extensive experience in service coordination, program development, and staff training. As Founder and Executive Director, she leads the agency with a strong focus on quality, compliance, and a team-based approach to care. Jenn is a highly skilled trainer and recognized leader in the field, dedicated to supporting both her team and the individuals they serve.

Luz is a bilingual English and Spanish-speaking expert in both NHTD and TBI services. As a Service Coordination Supervisor, she provides guidance and oversight to ensure services are coordinated effectively and participants receive consistent, high-quality support.

Mel brings extensive experience in NHTD and TBI services, with a focus on complex cases and nursing home discharges. As a bilingual English and Spanish-speaking supervisor, she supports the enrollment team and helps ensure a smooth, well-coordinated process.

Natasha is experienced in both NHTD and TBI services and specializes in team meetings, goal planning, and supporting staff. She plays a key role in helping ensure services are well-coordinated and that participants’ goals are clearly identified and supported.

Asolat is a multilingual Service Coordinator Team Lead fluent in English, Russian, and Uzbek. She supports participants across all regions, helping guide them through the enrollment process and access needed services.

Vanessa is a Service Coordinator Team Support Lead who supports participants and their families by coordinating services, ensuring clear communication, and helping them access needed resources. She serves participants throughout the Lower Hudson Valley.
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