Welcome
A1 Service Coordination
Supporting individuals and families with the care, coordination, and guidance they need to live well in their communities
Support Designed Around Your Needs
You Don’t Have to Navigate the System Alone
At A1 Service Coordination, we provide personalized support to help individuals and families navigate services, access resources, and remain safely and successfully living in the community. We take the time to understand each person’s unique needs, goals, strengths, and challenges so we can build the right supports and connections together.
Our team assists with coordinating Medicaid Waiver services, connecting individuals to community resources, advocating during difficult situations, helping navigate Medicaid and healthcare systems, and supporting participants through changes and transitions over time. Whether you are newly exploring services or need ongoing support, we are here to guide you every step of the way with compassion, communication, and a person-centered approach.
Nursing Home Transition and Diversion (NHTD) Waiver Service Coordination
Support for individuals with physical disabilities and seniors who require a nursing home level of care but prefer to live in their homes and communities. Our team takes a hands-on, personalized approach—coordinating services, connecting resources, advocating for participant needs, and helping individuals safely maintain their independence in the community.
We work closely with participants, families, providers, and healthcare professionals to build individualized service plans that reflect each person’s goals, strengths, and needs. From housing and community supports to waiver services and ongoing guidance, we are here every step of the way.
Traumatic Brain Injury (TBI) Waiver Service Coordination
Support for individuals with traumatic brain injuries, with a focus on rebuilding independence, increasing community involvement, and supporting long-term success in the community. Our team takes a personalized, hands-on approach—coordinating services, developing individualized goals, connecting resources, and providing ongoing guidance every step of the way.
We understand that every brain injury and recovery journey is different. Our Service Coordinators work closely with participants, families, providers, and healthcare professionals to build meaningful supports that promote safety, stability, independence, and quality of life.
Advocacy
Advocacy is an important part of who we are at A1 Service Coordination. Beyond direct services, our team remains actively involved in legislative efforts, professional education, industry conferences, and statewide discussions focused on improving community-based supports and services.
We collaborate with organizations including the Brain Injury Association of New York State (BIANYS), the Brain Injury Association of America (BIAA), the Alliance of TBI & NHTD Waiver Providers, and the New York State Department of Health to help support meaningful change and strengthen services for the individuals and families we serve.
Our advocacy efforts also extend to issues impacting aging populations, dementia care, disability rights, community inclusion, and access to long-term supports and services.
Growing to Better Support You
A1 Service Coordination continues to grow and expand in order to better support individuals and families throughout the community. As needs evolve, we remain committed to developing additional programs, services, and supports that help individuals live safely, independently, and successfully in their homes and communities.
Our team is continuously working to strengthen resources, build community partnerships, and expand opportunities for the individuals and families we serve. Additional services and updates will be announced as they become available.
EMPOWERING LIVES THROUGH EMPATHY & SUPPORT
The A1 Difference
Proudly Supporting
The A1 Difference
At A1 Service Coordination, we believe support should feel personal, responsive, and centered around each individual’s unique needs and goals. Our team takes a hands-on approach to service coordination—building strong relationships, maintaining consistent communication, and working closely with participants, families, providers, and community supports.
We understand that navigating services can be complex, which is why we focus on providing guidance, advocacy, problem-solving, and ongoing support every step of the way.
Our trained, experienced, and multilingual team is committed to helping individuals remain safely and successfully in their homes and communities while promoting independence, dignity, and quality of life.
At A1, support is never limited to just one person. While each participant has a dedicated Coordinator, they also benefit from the support, collaboration, and knowledge of a larger team working together to help address concerns, identify resources, and provide ongoing guidance when needed.
What Makes A1 Different:
• Personalized and person-centered support
• Trained, experienced, and compassionate team members
• A collaborative team-based approach to support
• Multilingual support and accessibility
• Strong advocacy and community involvement
• Ongoing guidance, communication, and follow-up
• Leadership and supervisory support when needed
Areas We Serve
Proudly Supporting
The A1 Difference
Although our main office is located in Yonkers, New York, A1 Service Coordination proudly provides community-based services throughout all five boroughs of New York City and the Lower Hudson Valley.
Our team travels throughout the communities we serve, and many of our staff members live within the areas they support. This allows our team to build strong community connections and maintain familiarity with local resources, services, and neighborhoods across the region.
New York City:
Bronx • Brooklyn • Manhattan • Queens • Staten Island
Lower Hudson Valley:
Westchester • Rockland • Orange • Putnam • Dutchess • Sullivan • Ulster
Proudly Supporting
Proudly Supporting
Getting Started with A1 Service Coordination
Individuals and families across New York through compassionate, community-based support services.
• NHTD Medicaid Waiver Participants
• TBI Medicaid Waiver Participants
• Nursing Home Transitions
• Community-Based Living
• Individuals with Physical Disabilities
• Individuals Living with Traumatic Brain Injury
• Seniors and Aging Adults
• Family Caregivers and Informal Supports
• Medicaid Waiver Transfers
• Person-Centered Advocacy
• Independent Living and Community Inclusion
• Multilingual and Culturally Responsive Support
Serving all five boroughs of NYC and the Lower Hudson Valley.
Getting Started with A1 Service Coordination
Getting Started with A1 Service Coordination
Navigating services and supports can feel overwhelming, but our team is here to help make the process easier. Whether you are exploring services for yourself or a loved one, looking for guidance, or trying to better understand available supports and resources, we are here to help guide you through the next steps.
Our team can assist with:
• Understanding available services and supports
• Coordinating referrals and appointments
• Connecting individuals and families to community resources
• Providing guidance and ongoing support
• Helping individuals remain safely and successfully in the community
Contact our team to learn more about available services and how to get started.
Speak With Our Team
Whether you are exploring services, looking for guidance, or have questions about available supports, our team is here to help.
Contact A1 Service Coordination to learn more about available services, referrals, and community resources.
Frequently Asked Questions
What is Service Coordination?
Service Coordination helps individuals access services, supports, and community resources while promoting independence and community living.
What is the NHTD Waiver Program?
The Nursing Home Transition and Diversion (NHTD) Waiver Program supports individuals with physical disabilities and seniors who require a nursing home level of care but wish to remain living in the community.
What is the TBI Waiver Program?
The Traumatic Brain Injury (TBI) Waiver Program provides support and services to individuals with traumatic brain injuries who wish to live independently in the community.
Do you serve my area?
A1 Service Coordination provides services throughout all five boroughs of New York City and the Lower Hudson Valley.
How do I get started?
You can contact our team by phone, email, or through our website to learn more about available services, eligibility, referrals, and next steps.
Can I transfer to A1 Service Coordination from another agency?
Yes. Our team can help guide individuals and families through the Service Coordination transfer process.
A Note From Our Founder
Built on Advocacy, Compassion & Community
Thank you for visiting A1 Service Coordination.
A1SC was built on the belief that everyone deserves to feel supported, heard, respected, and connected to their community. What started as a passion for helping others has grown into a team dedicated to helping individuals and families navigate challenges, build independence, and access meaningful support and resources.
Throughout this journey, I have had the privilege of meeting incredible individuals, caregivers, advocates, and community partners whose strength, resilience, and stories continue to inspire me every day. Their experiences are what shape the heart of this organization.
At A1SC, we believe support goes beyond services. It is about compassion, connection, empowerment, and creating a community where people feel valued and understood.
Thank you for taking the time to learn more about who we are and the community we are proud to serve.
Jenn DiBenedetto
Founder & Executive Director
A1 Service Coordination
